Q: How do I create a Auto-reply email such as on vacation or out of town?

A: Open your browser (Internet Explorer, Netscape, Firefox, Mozilla, Safari) - Go to http://webmail.sbc.edu - Log into Tools - select "Enable a vacation message" - Check the "Enable Vacation Message" in the drop down box - type the message in the large white box - Click Update

Q: I want to reset my password.

A: Open your browser (Internet Explorer, Netscape, Mozilla, Firefox, Safari) - Go to webmail.sbc.edu - Log into Tools - select "Change my Password" under the drop down box - Answer the appropriate questions.

Q: My email password will not work.

A: Any one of the following could be the problem:

1. Verify the cap locks is not activated.

2. Verify that you are using the correct password for your email.

If you have checked all the above, call Computer Services to have the password reset.

Q: When attempting to In Banner, my browser will not display the page or I get strange errors while working in Banner.

A: The URL for in Banner is http://gandhi.noc.sbc.edu:7070.

Make sure that the user is using Internet Explorer and IE is upgraded to 6.1. If not, run Windows Updates to get the most recent version of IE and run updates several times to make sure you have gotten the most recent Security Updates and Patches.

If there are still errors, redirect the users questions to Administrative Computing.

Q: I'm unable to log into MeetingMaker.

A: 1. Verify that the server "Cochran" is showing under the Server heading. If "Cochran" is not visible, click the select button to the right of the Server heading. Select "Cochran" from the right list labeled "Select Server", then click the "Server" button.

2. Verify that the CapLocks is not on.

Q: Why can't I get my email or browse any web sites?

A: Any number of things could cause this.

1. Check your network cable and make sure one end is connected to your computer and the other to a network wall jack. Also make sure both ends are secure.

2. Try using a different browser. (ie. if you don't get a connection with Netscape but do with Internet Explorer - it would indicate that Netscape is malfunctioning - not the network)

3. Check your network settings on the computer.

4. Move your ethernet connection to a different wall jack - or if using a laptop perhaps move it to a different room or building.

5. Check to see if other computers in your room/building can connect.

If all else fails contact Computer Services Help Desk (x4357).

Q: When rebooting or using my Mac I get a gray screen with notification that you need to restart you computer.

A: The computer is experiencing a Kernel Panic. The first thing is to boot to Single-User Mode (Cmd+S) and use the "/sbin/fsck -y" command to fix hard drive and corrupted system files. Type 'exit' when the process is complete. The computer should boot fully and operate correctly.

If the Panics continue, boot to a OS X CD and run the Disk Utility. You can also try Norton Utilities, MacTest Pro, and Apple Hardware Test to check other computer components such as memory, battery levels, and CPU.

The final step would be to re-install the OS. Make sure to boot to an external device such as a firewire drive or CD and backup the Users files before rebuilding the computer.